terms & conditions

Ordering from this website constitutes your agreement to the following terms and conditions.

Turnaround Time
Every order is custom-made so please allow 6 weeks production time prior to shipping.

Due to a stop in production over summer bespoke leather orders placed after 31 Oct 2017 will not ship until Mar 2018. Please see this post for full details.

Prices
All prices are listed in Australian Dollars and are inclusive of GST.

The prices of products and shipping and handling on this website are correct at time of issue but may change at any time without notice and are subject to availability.

Payment
Orders that are not paid for in full within 48 hours will be deleted from the system.

Payment Methods
We accept payments via Direct Deposit (EFT) and credit card.

Delivery Information
All domestic orders are sent via courier and a signature will be required upon delivery. We cannot ship to PO boxes or parcel lockers.

Shipping and handling charges are displayed at checkout.

Deliveries within Australia
After your order has been dispatched please allow five to seven business days for delivery. You will be sent tracking details, keep an eye on your spam folder.

International Deliveries
After your order has been dispatched please allow 3-4 weeks for delivery.

Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are beyond our control. International customers should check with the relevant authorities in their country before placing an order.

Please Note
We may change, without notice, shipping and handling charges resulting from any price increase made by our provider.

Return Policy
As our goods are bespoke, we are unable to accept returns if you order the wrong size or you simply change your mind.

Our Commitment
We are confident that if you follow our aftercare instructions your purchase will last at least ten years.* If it requires repair resulting from product failure [i.e. it does not function as intended any more], please return it to us and we’ll be happy to fix it. Please contact us via email prior to sending anything back. We reserve the right to refuse any return at our discretion. If the item is more than 12 months old return postage is at customer’s expense.

*Ten years of normal wear and tear. Damage caused by the dog [or another dog] to either the leather or the hardware is not covered. If you have a dog that is hard on collars we suggest you choose a design that is decorated with brass or aged brass hardware only. If your dog chews through a lead or a collar there is nothing we can do about that. “Working” your dog is not considered normal wear and tear.

Sizing
As our collars are hand-made please note that, in rare circumstances, they may be up to 1cm smaller or bigger than you specified in your order. As there are six holes on each collar, so long as you measure correctly as per the instructions, it will fit your dog.

Decorations
As we cater to all neck sizes and each collar is made-to-order, sometimes the distribution of decorations may differ slightly to the product photo on our website.

A note about coloured pyramids
While test driving our coloured pyramids we found that if your Ruthless Leather product receives very gentle use the anodized surface remains intact. If however, it comes into contact with other surfaces (ie lying on concrete, running through the bush, playing biteyface/neck with another dog), the colour wears off the tips of the pyramids quite quickly. There is no refund or return if this happens to your collar.

Ready to Ship/Discounted pieces
These items are all in excellent condition, but some may have minor blemishes or have been worn by other dogs on photoshoots. They are sold as is, there are no refunds or exchanges.

Order Changes
You cannot cancel or modify an order once the checkout process has been completed. If you have made an error please contact us immediately, quoting your order number, to rectify your mistake.

Errors
In the event that a product is listed at an incorrect price due to a typographical error we reserve the right to refuse or cancel any orders placed at the incorrect price.

Copyright
Ruthless Leather is the copyright owner of all the contents and all the designs on this website. They may not be reproduced without our specific written consent.

Privacy
All personal information gathered is treated as private. We never disclose any information to anyone else.

Disclaimer
The information contained in the website is believed to be accurate and current, it is provided in good faith on an “as is” basis. Ruthless Leather and their employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the website and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the website.

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